Case Study
Beach Club Two
The Challenge
The Hallandale Beach, Florida Association has over 750 units and is managed by First Service Residential. It needed to improve its background screening process to a single, modern platform which could efficiently process applicants from around the world. Due to the volume of applicants, the Association needed a company that could provide the technology and customer service
to process a high volume of applications.
The Approach
Our client wanted a web-based application that was e-signature compliant, secure, and could be accessed securely at any time.
Additionally, the client requested an a multiple platform customer service portal that the applicants could access for assistance.
Screening Link's Solutions
Screening Link designed and implemented a custom screening portal that allowed
applicants apply securely online. The application was secure, user friendly and
allowed applicants to provide the required information at their convenience in a
Screening Link managed portal. Applicants were provided with various customer
service portals that included live chat, email help desk, and telephone operators
ready to assist.
Screening Link’s technology has helped the Association manage applicants
and enhance the application process. Our goal from the beginning of the
partnership was to be an integral partner in achieving the Association’s goal.