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Case Study

Beach Club Two

The Challenge

The Hallandale Beach, Florida Association has over 750 units and is managed by First Service Residential.  It needed to improve its background screening process to a single, modern platform which could efficiently process applicants from around the world.  Due to the volume of applicants, the Association needed a company that could provide the technology and customer service
to process a high volume of applications.

The Approach

Our client wanted a web-based application that was e-signature compliant, secure, ​and could be accessed securely at any time.​
Additionally, the client requested an a multiple platform customer service portal ​that the applicants could access for assistance.

Screening Link's Solutions

Screening Link designed and implemented a custom screening portal that allowed applicants apply securely online. The application was secure, user friendly and ​ allowed applicants to provide the required information at their convenience in a Screening Link managed portal. Applicants were provided with various customer​ service portals that included live chat, email help desk, and telephone operators​ ready to assist.​ ​ Screening Link’s technology has helped the Association manage applicants​ and enhance the application process. Our goal from the beginning of the ​ partnership was to be an integral partner in achieving the Association’s goal.